Action Mapping

Action Mapping is an instructional design approach developed by Cathy Moore. It focuses on improving workplace performance by creating targeted, activity-based learning experiences.

Key Principles of Action Mapping

Focus on business goals, not just information delivery
Identify the critical behaviors that will achieve those goals
Design practice activities that replicate real-world decisions
Provide minimal information and maximum practice

“The most important principle for designing lively e-learning is to see e-learning design not as information design but as designing an experience.” – Cathy Moore

The Action Mapping Process

Identify the measurable business goal
Identify what people need to do to reach that goal
Design practice activities that replicate those actions
Identify the essential information needed to complete the activities

Benefits of Action Mapping

Creates more engaging and effective training
Reduces unnecessary content
Aligns learning directly with business goals
Improves on-the-job performance

For more information on Action Mapping and how to implement it in your organization, visit Cathy Moore’s blog.